Refund and Cancellation Policy
Refund and Cancellation Policy
Return Policy
At JOGACY, we want our customers to have complete satisfaction with their purchases. We understand that there might be cases where you may want to return a product or seek a refund. Here is our refund policy to ensure a smooth and transparent process:
Return Eligibility:
We accept returns for products that are damaged, defective, or significantly different from the description on our website.
To be eligible for a return, you must initiate the return within 7 business days from the date of delivery.
Initiating a Return:
If you wish to return a product, please contact our customer support team at support@jogacy.com within the specified return period, mentioning your order reference number and the reason for the return.
Our team will guide you through the return process and provide you with the necessary instructions and shipping details.
Product Condition:
To be eligible for a refund, the returned product must be in its original condition, unused, and with all original tags and packaging intact.
We reserve the right to inspect the returned product before processing the refund.
Return Shipping:
For returns due to damage, defect, or incorrect product delivery, JOGACY will bear the return shipping cost.
For any other return reasons, the return shipping cost will be borne by the customer.
Refund Policy
Refund Processing:
Once we receive and inspect the returned product, we will process the refund within 7 business days.
We will process the refund only after receiving confirmation from the seller regarding the returned product's condition and packaging.
The refund will be issued to the original payment method used during the purchase.
Partial Refunds:
In some cases, partial refunds may be applicable if the returned product is not in its original condition, used, or missing parts.
Non-Refundable Items:
Certain items, such as perishable products, fresh juices, organic seeds, planting materials, cosmetics, food samples, and sale & clearance items, are non-refundable.
Lost or Damaged Returns:
JOGACY is not responsible for any lost or damaged returns during transit. Please ensure secure packaging and reliable shipping methods when returning the product.
Refund Status:
If you have not received your refund within the specified timeframe, please contact us at support@jogacy.com for assistance.
Cancellation Policy
The User can cancel the order at any time before the order confirmation, within 24 hours to 48 hours of placing the order, and Cancellations requested after this timeframe may not be possible as your order may have already been processed and shipped.
Final Decision:
JOGACY reserves the right to make the final decision regarding refunds, based on the inspection and evaluation of the returned product.
We value our customers' trust and aim to provide a hassle-free return, refund, and cancellation experience. If you have any questions or need further assistance, please reach out to our customer support team at support@jogacy.com. We are always here to help you and ensure your satisfaction with our products and services.
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Contact Info
- Address: Organifest Technologies Private Limited No.3, 1st Cross, Angalamman Nagar, Murungapakkam Puducherry, Puducherry - 605004
- Phone: +91 91500 27601
- Email: info@jogacy.com
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