Terms and Conditions

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Terms and Conditions

1. Introduction: 

Welcome to Jogacy!

We are delighted to introduce you to Jogacy, an online platform accessible at www.jogacy.com. Jogacy is managed and operated by Organifest Technologies Private Limited ( “Company”, "we," "us," or "our"). Whether you are an individual or a legal entity, if you access or use Jogacy in any way ("you" or "your") or utilize any existing or upcoming service, feature, or offer provided by Jogacy ("Service"), you are bound by the terms and conditions for Jogacy usage ("Terms of Use"), which are periodically updated. Additionally, relevant terms, guidelines, and conditions for each Service ("Service Terms") will apply. In case of any inconsistency between these Terms of Use and the Service Terms, the Service Terms shall prevail to the extent of such inconsistency for the specific Service.

These Terms of Use establish an electronic record in line with the applicable law. This electronic record is produced by a computer system and does not necessitate any physical or digital signatures. Prior to using or accessing Jogacy or making use of any Service, please carefully review these Terms of Use. Your use of Jogacy or any Service indicates your acceptance and commitment to abide by these Terms of Use.

2. Personal Information: 

We process personal and sensitive data provided by you, collected by us, or processed in connection with our Platform, following our Privacy Policy. Please take a moment to review our Privacy Policy and reach out if you have questions. If you disagree with the Privacy Policy-related Terms, kindly refrain from accessing the Platform. Your use of the Platform, and Jogacy’s products or services, indicates your awareness and informed consent to this Privacy Policy. You agree to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive data) with third parties or service providers for purposes outlined in the Privacy Policy.

If You have registered with Jogacy and wish to deactivate Your account, please feel free to send an email to support@jogacy.com, and we will proceed to remove Your registration from our marketplace.

3. Eligibility:

Access to Jogacy.com  is exclusively granted to individuals who possess the capacity to enter into a legally binding contract as per the Indian Contract Act, 1872. If you are a minor, which refers to being under the age of 18 years, your utilization of the Jogacy Marketplace is permissible solely under the guidance and supervision of a parent or legal guardian.

4. License & Site Access: 

We Grants you a limited sub-license to access and use this site for personal purposes. You may not download, modify, or use it for commercial purposes without express written consent. This license excludes resale, derivative use, data mining, or framing proprietary information without written permission. Unauthorized use terminates the granted permission.

5. User Warranties and Restrictions: 

You are prohibited from violating or attempting to violate the security of the website, including but not limited to:

  • Share harmful, misleading, unlawful, or objectionable content.

  • Collect data without our permission.

  • Gather user information for unsolicited emails or impersonation.

  • Advertise or sell without authorization.

  • Mislead or defraud us or other users.

  • Disrupt the Platform or its services.

  • Impersonate others or breach laws.

  • Use the Platform for unlawful purposes.

  • Transmit viruses or harmful content.

  • Use the Platform for prohibited activities.

6. Reviews, Feedback, and Submissions:

When posting on the Platform, adhere to these criteria:

  • Review based on personal experience with the product.

  • Avoid offensive, abusive, or discriminatory language.

  • Exclude references to illegal activities.

  • No affiliation with competitors for negative reviews.

  • Avoid false or misleading statements.

  • Do not encourage others to post reviews.

  • No campaigns for positive/negative reviews.

7. Payment: 

We offer a range of secure payment options to enhance your shopping experience. Ensuring your payment details are accurate and current is essential.

8. Cash On Delivery: 

Eligible products may be available for Cash On Delivery (COD), offering a convenient payment option. Additional terms and charges may apply.

9. Return and Refund Policy   

At JOGACY, we want our customers to have complete satisfaction with their purchases. We understand that there might be cases where you may want to return a product or seek a refund. Here is our refund policy to ensure a smooth and transparent process:

  • Return Eligibility: We accept returns for products that are damaged, defective, or significantly different from the description on our website.To be eligible for a return, you must initiate the return within 7 days from the date of delivery.
  • Initiating a Return: If you wish to return a product, please contact our customer support team at support@jogacy.com within the specified return period, mentioning your order reference number and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and shipping details.
  • Product Condition: To be eligible for a refund, the returned product must be in its original condition, unused, and with all original tags and packaging intact. We reserve the right to inspect the returned product before processing the refund.
  • Return Shipping: For returns due to damage, defect, or incorrect product delivery, JOGACY will bear the return shipping cost. For any other return reasons, the return shipping cost will be borne by the customer.
  • Refund Processing: Once we receive and inspect the returned product, we will process the refund within 7 business days. The refund will be issued to the original payment method used during the purchase.
  • Partial Refunds: In some cases, partial refunds may be applicable if the returned product is not in its original condition, used, or missing parts.
  • Non-Refundable Items: Certain items, such as perishable products, fresh juices, organic seeds, planting materials, cosmetics, food samples, and sale & clearance items, are non-refundable.
  • Lost or Damaged Returns: JOGACY is not responsible for any lost or damaged returns during transit. Please ensure secure packaging and reliable shipping methods when returning the product.
  • Refund Status: If you have not received your refund within the specified timeframe, please contact us at support@jogacy.com for assistance.

10. Cancellation Policy

The User can cancel the order at any time before the delivery of the products, within 24 hours to 48 hours of placing the order, and Cancellations requested after this timeframe may not be possible as your order may have already been processed and shipped.

11. Shipping Policy

At JOGACY, we strive to provide our customers with a seamless and reliable shipping experience for all their orders. Below are the details of our shipping policy:

Delivery Locations: We currently deliver across India, including all metros and major non-metro cities.

Logistics Partner:

We have partnered with a reliable logistics company that ensures prompt and secure delivery of all products to our customers.

Shipping Time: Lead Time: Since most of our products are made to order, the vendors decide on the lead time required for each item. This lead time is clearly indicated alongside each product and will be reflected on the checkout page. Typically, the lead time is 5-7 working days.

Delivery Window: Our logistics partner receives a notification once the vendor has your product ready for dispatch. They will pick up the product from the vendor and deliver it to you between 8.30 am to 9.30 pm on all business days from Monday to Saturday.

Shipping Days: We process and ship orders on all days, including Mondays to Saturdays and public holidays. 

Damaged or Tampered Packaging: If you receive a product with tampered or damaged packaging at the time of delivery, please refuse to accept the delivery and contact us immediately at support@jogacy.com. Kindly mention your order reference number and provide a picture of the tampered package. We will initiate a replacement delivery at the earliest.

Delayed Shipments: In the unlikely event of a shipment delay, please reach out to us at support@jogacy.com, providing your order number. We will investigate the matter and keep you informed about the status and estimated delivery time.

Lost or Misplaced Shipments: If your shipment has been misplaced or lost en route, we will take the following actions:

  1. If the same products are still in stock, we will resend the order to you.
  2. Alternatively, we can issue a credit note for the order value to be used for future purchases.
  3. If preferred, we can reimburse the full amount to you.

In such cases, we may require you to confirm in writing that you have not received the product. Please note that JOGACY's decision in this regard shall be final and binding, and no further claims will be entertained.

Please note that while we strive to ensure timely deliveries and reliable service, certain circumstances beyond our control may affect shipping timelines. We appreciate your understanding in such situations and assure you of our best efforts to resolve any shipping-related issues promptly.

12. Indemnity or Indemnification:

The User commits to defending, indemnifying, and safeguarding the Company, its affiliates, officers, directors, employees, consultants, representatives, shareholders, vendors, users, etc. ("Indemnified Parties"). This includes covering all losses, liabilities, claims, damages, costs, expenses, attorney’s fees, or any other incurred losses. This responsibility extends to claims, suits, actions, or other legal proceedings brought against the Indemnified Parties.

13. Intellectual Property Rights:

All content on this website, such as text, graphics, logos, icons, and images, is the valuable intellectual property of Organifest Technologies Private Limited, its subsidiaries, associates, and affiliates. This content is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.

14. Third-Party Links

For your convenience, our website may contain links to third-party websites. However, we do not endorse, control, or assume responsibility for the content or practices of these external sites.

15. Disclaimer of Warranties: 

The Platform is offered as-is and as available. Your use of the platform-based services is entirely at your own risk. We disclaim all warranties, whether expressed or implied, regarding the Platform and your use of it. This includes but is not limited to warranties of merchantability, fitness for a specific purpose, and non-infringement, as permitted by law. We do not guarantee the accuracy or completeness of the Platform's content or linked content.

We are not liable for:

  1. Any personal injury or property damage resulting from accessing and using the Platform or third-party sellers' products.
  2. Unauthorized access to our secure servers or any misuse of personal or financial information.
  3. Interruption or discontinuation of transmission to or from the Platform.
  4. Any errors or omissions in content or materials, or any loss or damage resulting from the use of posted content.

16. Liability:

We want to clarify that Jogacy does not manufacture any products listed on this Platform. As a User, you acknowledge and understand that Jogacy acts as an intermediary and online e-commerce marketplace. The transactional contract for the sale of products, if any, is established directly between you and the sellers featured on the Platform. If you have any claims regarding product quality, appearance, or other attributes, it is your responsibility to address them directly with the seller. Jogacy is not involved in these claims and cannot be held accountable. By agreeing to this, you release Jogacy from any liabilities, losses, or damages that might arise from or be related to the disclaimer mentioned in the subsequent clause.

17. Term and Termination:

These Terms remain valid until terminated by either party, You or Us. They stay in effect while You use the Platform. We hold the right, without notice or liability, to block access (including specific IP addresses) to the Platform at our sole discretion. This could be for any reason, including breach of these Terms or applicable laws. We can terminate Your use of the Platform, remove posted content, or take legal action if needed. This includes civil, criminal, and injunctive actions.

18. Governing Law and Jurisdiction: 

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Puducherry, India.

19. Modification of Terms & Conditions: 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. we recommend to check our website periodically.

20. Contact Address: 

For any queries or concerns regarding these Terms, please contact us on the below mentioned address and contact details


No.6, 1st Floor, Drawpathiamman kovilThittu, Murungapakkam,

Puducherry, Puducherry, India,605004

Email: support@jogacy.com

Contact Number: +91 91500 27604

21. Terms & Conditions for Offers and Contests: 

Specific offers or contests may be subject to additional terms. It is advisable to review these terms for clear understanding.

We appreciate your dedication to an eco-friendly and sustainable future with Jogacy. Your choice makes a meaningful impact. Enjoy your conscious shopping journey!

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